Frequently Asked Questions

No, not at all. There is no contract, and if you decide to cancel your Pro WP Care subscription, you can do so at any time.

We offer multi-site discounts starting from 5 sites and above. If you are an agency, marketing firm or freelancer ​and want to transfer your clients to our services, we can help you transfer them and create a plan that will suit you.

Contact us for details. Once we know more about your specific needs, we’ll be happy to put together a proposal with some attractive incentives.

Absolutely! Sign up for our Perform or Advance Plan and we will perform any edits you need to your site. Here are the kinds of changes that are included under the unlimited edits:

• Changing Plugin Settings
• Edits to content
• CSS Changes

Here are things that are not included in unlimited edits:

• Editing custom code
• Customizing/modifying your site’s PHP code (plugins, theme and/or functionalities).
• Customizing/modifying your site’s JavaScript code (plugins, theme and/or functionalities).
• Building a new website or subdomain
• Create Content or Copywriting
• PSD to WordPress

EXAMPLE 1

• Included: You want us to change out the logo with one that you provide.
• Not included: You want us to edit your logo image.

EXAMPLE 2

• Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).
• Not included: You want us to create a custom checkout process for your WooCommerce store.

EXAMPLE 3

• Included: You want us to install and set up a plugin to use its built-in functionality.
• Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)

EXAMPLE 4

• Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.
• Not included: You want us to write content for or design your About page.

Not to worry – if it’s not included in your unlimited edits, it is covered by your plan’s development time.

Development time is something that every website will need at some point or another. All of those things that aren’t covered in unlimited edits, is covered by your plan’s development time. Development time is included in our Perform and Advance care plans. Each plan includes a set amount of time allowing you to choose the plan that’s right for your website’s needs.

Please note that your monthly developer time does not rollover month-to-month.

We take a lot of precautions to make sure your site is safe and secure, but in the event that someone does hack your website, we handle it. There’s no extra charge with Perform and Advance plans.

Nothing is more important to us than the security of your website. We partner with Kinsta to provide the one of the TOP managed WordPress hosting environment that includes hardware firewalls and enterprise-level security at the server level for EVERY plan. This also means daily backups, force strong passwords, and a FREE SSL Certificate for your site.

Kinsta’s secure WordPress hosting solution implements active and passive measures to stop attacks in its tracks. We monitor your sites every minute for uptime, implement very tight software-based restrictions, detect DDoS attacks as they happen, and proactively stop malicious code from entering our network.

There is a lot we could say about our hosting, but the simple fact that your website will be hosted on the same server we entrust with our own entirely web-based business says all that needs to be said.

But just in case it doesn’t, Pro WP Care hosting is built upon Kinsta managed WordPress hosting, the same platform that hosts Coca-Cola, HTC, Evernote, Trip Advisor, Intuit, Fresh Books and Sony Music, just to name a few.

Yes! We provide care plans specifically for the ongoing support of any eCommerce site built on WordPress. Websites with advanced functionality like this require our Perform or Advance Plan. Sites like this take more resources for us to manage, so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast and running smoothly.

There are a few reasons for this:

1. Sometimes plugin updates are released with bugs. Updating less frequently allows the plugin developer to get rid of these bugs before we add them to your WordPress site.
   
   
2. Batching more updates together means an easier manual review, which in turn means fewer chances for something to go wrong.
   
   
3. We’ll be doing all these updates on the weekend when most websites receive less traffic. That means a safer environment and minimal issues for your visitors.

There is always an exception to the rule…for updates that fundamentally change a plugin (like WooCommerce) it takes longer for us to measure the impact making that update has to your site. We use a staging environment for all plugin updates, which keeps your live site running while we poke around to see if and what breaks with the update and figure out how to fix it. Once we’re done we push those changes over to your live site during those off-peak hours.

Because of the limitations of WordPress.com, we’re only able to work with (self-hosted) WordPress.org websites.

If your website has malware before migrating your hosting to Pro WP Care, it’s removal is not covered under your agreement. In that case, we recommend a service like Sucuri, which has an excellent support team and a track record of getting the job done.

Yes! With multisite installations, each site in the WordPress multisite setup needs to have its own care plan. Due to the different use cases, database structure and plugin/theme variations, we will request information from you about your existing network so we are as informed as possible from day one regarding configurations that may be unique to your network.

We are located in the Charlotte, NC area! When you work with us, you get that great family-friendly feel with each megabit we move around the web. We work on the EST time zone.

We offer a full refund within the first 30 days of purchase of one of our plans. If you’re unsatisfied with your service for any reason during your first 30 days with us, we’ll give you back 100% of the money you gave us. We don’t offer pro-rated refunds after the first 30 days of service.

30 days money-back guarantee, does not include website redesign, development or custom integrations.